top of page
Customer Support
Not satisfied with us or need help? You came to the right place! Feel free to contact us through these modes of contact and we will be there to hear from you!
We're Here to Help!
Fill out the form with any quarry on your mind and we'll get back to you as soon as possible
Chat with Our Support Team
Chat with us freely. You can help us improve in many ways that increases our customer satisfaction rate!
Location
You Can Find Us in Any of These Locations
Come on down and tell us your problems. While solving your issues, we can too can improve!
FAQ
Frequently Asked Questions
-
How would I know if my order has been placed?A confirmation email will be sent to your email address within 24 hours after you have placed an order.
-
Can I change or cancel my order?Yes, you are able to change or cancel your order 24 hours prior to your delivery. Do contact us directly via Facebook (@juronglianhuat), phone (+65 8120 6933) or email (lianhuatseafood1974@gmail.com).
-
Which days do Lian Huat Seafood Marketplace deliver?Delivery is done daily throughout the season. There are 3 delivery timeslots. 9am - 12pm, 12pm - 3pm and 3pm - 7pm. Do indicate your preferred timing during your order. Do note that preorders are only available from 4am - 9pm only.
-
What can I do if I have made a mistake on my delivery address?Contact us directly via Facebook (@juronglianhuat), phone (+65 8120 6933) or email (lianhuatseafood1974@gmail.com) and we will amend your delivery address for you.
-
What happens if I missed my delivery time slot?Contact us directly via Facebook (@juronglianhuat), phone (+65 8120 6933) or email (lianhuatseafood1974@gmail.com) if you want your order will be delivered/rescheduled to another delivery date and time.
-
Do you accept cash or personal cheques?Lian Huat Seafood Marketplace still accepts cash (excluding cheques). However, you can contact us directly via phone @+65 8120 6933 if you wish to make a PayNow payment.
-
Which locations of Singapore do Lian Huat Seafood Marketplace deliver to?We deliver to the following regions in Singapore: North, North-West, West, South-West, South, South-East, East, North-East, and Central Singapore.
-
How long can the Hairy Crabs be kept alive for?Cover a damp cloth over the crabs after removing them from the packaging and place them in the chiller. Live hairy crabs could be kept alive up to 2 days when properly kept.
-
What to do if the Hairy Crabs are no longer alive when I receive them?Contact us immediately through Facebook (@juronglianhuat), phone (+65 8120 6933) or email (lianhuatseafood1974@gmail.com) within the day of delivery. We will refund the dollar amount pro-rated to the number of dead crabs to you. The money would be transferred directly to your preferred bank account.
bottom of page